Reviews

How reviews work

Who can write one

Anyone who bought the guide or Essentials for themselves or their church (not as a gift): type the email address you paid with, and we'll email you a private link. And volunteers on the training who are 18 or older and have passed a level's quiz: sign in, then write yours. Each person may write one review of the guide, one of Essentials and one of the training.

Before it goes up

We read every review first, usually within a week. We never change anyone's words or stars. Rikus may reply underneath.

What the labels mean

Verified buyer

They paid for it: a personal copy, a team licence or Essentials.

Training: passed Level 1, 2 or 3

A volunteer on the training, and the highest level they had passed when they wrote.

Got it free (pilot church)

Their church was given the team licence in return for telling us what works and what doesn't.

Their church got it as a gift

Someone gave their church the guide.

Their church got it free

Rikus set up their church on the training himself, so they didn't pay for it.

Knows Rikus personally

They know Rikus, or serve at his church.

Refunded

They asked for their money back, and we kept their review.

For reviewers outside South Africa, the country shows too.

Reviews we don't show

Only for one of these reasons, the same for a five-star review as a one-star one:

1. It isn't about Sanctuary Mix (for example, it's about a desk, a shop or a church dispute).
2. It names or gives the details of someone else (a person, a phone number, an email address).
3. It has abuse, hate, threats or crude language.
4. It advertises something, or has links.
5. It looks fake, or pretends to be someone else.
6. It would break the law or the advertising code (for example, a health claim, or something untrue that harms someone's name).
7. A newer review from the same person replaced it.

We never leave a review out for low stars, criticism, typos, a fair comparison with another course, or what it says about the price. If we don't show yours, you'll see why when you open your review, and you can change it.

Nothing in return

Nobody gets money, a discount, a prize or a free upgrade for a review, good or bad.

Averages

We show how many reviews there are of each one, and an average once there are five of the same one.

Changing or taking yours down

Open your review with the link in your email, or signed in to the training, to change it or take it down at any time. It leaves the site within a couple of minutes. You can also write to support@sanctuarymix.com. More in our privacy policy.