Refunds

How to ask

Write to support@sanctuarymix.com from the email address you gave at checkout, or tell us the date and the amount you paid. Tell us which guide it was. You don't have to give a reason. If you do tell us what didn't work, it helps us fix it. We reply within two working days (not counting Sundays).

What happens next

• The refund goes back through Yoco to the card or account you paid with. If your card or account is in another currency, your bank converts the refund, so the amount may differ slightly.
• We process refunds within five working days. Then allow 5 to 7 working days for your bank to show it.
• After a refund, please delete the files. Your licence ends with the refund.
• A refund of a team licence also closes your church's place in the training. Everyone keeps their own training record.
• An upgrade can be refunded within 30 days of the upgrade, like any order; your earlier copy stays yours.

Gifts

Changed your mind about a Give a copy gift? The same 30 days apply.

Your rights

This promise is on top of your rights under South African consumer law, including the Consumer Protection Act and the Electronic Communications and Transactions Act, and the consumer law of your own country. It doesn't take any of them away.

Last updated: 1 October 2026.